Right First Time

Customer Service 0870 005 3000

Browse:




	The North of England’s leading and fastest growing glass supplier


	2005 Product Quality Review

We aim to be wholly transparent about our performance, and to be open and honest where the inevitable mistakes are made. Our procedures allow for traceability by shift and line so that product quality issues can be rectified and corrective actions set in place.

Unlike many other sealed unit suppliers who offer a ‘chargeable replacement’, we trust our customers. All problem units are issued free of charge, on the next delivery and without the need for the original to be returned.

Overall, a ‘first time right quality’ level of 98.97% was achieved, however this figure includes a number of large ‘one-off’ errors such as the large spike on the right where 142 units were made in 6 mm rather than 9 mm lead as specified. This mistake was financially costly to Clayton Glass, and lead to a figure for week 49 of just 97% right first time. However, these units were all replaced next day, free of charge and causing minimum disruption to our customer.

Similarly, from time to time we experience severe breakages where in some cases 100 or more products have been damaged at one time. The graph above include every such incidence, rather than excluding these to make our figures look better.

When excluding these spikes of order entry problems or broken in transit, and looking at manufacturing product quality, less than 1 in 200 units were returned to us through defects in 2005.


	Take a look at a full analysis of our rejections for 2005 ... [More]

	2005 Service Review ... [More] 2005 Sales Review ... [More]

		Copyright © 2006 Clayton Glass Limited