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The North of England’s leading and fastest growing glass supplier

As well as including quantities purchased, On Time In Full and right first time statistics, we have now added a ‘lead time’ column to monthly Customer Service reports. Most customers are offered lead times of 4 days for float and 5 days for toughened units as standard. These timings include the day of order and the day of delivery, hence 4 days lead time means order Monday for delivery Thursday

Given these periods we are confident of being able to manufacture, check and deliver units to the highest  possible standards and the vast majority of the work we do falls into this standard lead time category.

As existing customers will have experienced however, we always endeavour to turn product around quicker than this if required and whilst we are not always able to bring forward delivery days, wherever we can help, we will   do. In many cases this means next day and we still offer this as a free service to our customers, unlike many other glass companies where there is a hidden ‘Rapid Delivery’ charge of up to 35%!

Short lead times do however have a big impact on our ability to perform as a business and where possible we would encourage customers to give as long a lead time as possible, giving us the best possible chance of delivering your goods in perfect condition, in full, and on the day requested.

We have therefore added an additional column to show the percentage of products ordered which were   ordered outside of lead times, ie with less than 4 days notice. Orders for example ordered Monday for Thursday (even toughened) will not appear on this report, but those ordered Monday for delivery Tuesday or Wednesday    will.

This will allow customers to monitor their own ordering methods and timings, and perhaps to establish whether they can ‘help us to help you’ by allowing the required time for manufacture and delivery.

Please do not hesitate to contact the Customer Service team should you have any comments or suggestions to further improve the service we offer.

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