Customer Service Reports

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The North of England’s leading and fastest growing glass supplier

Weekly Service Report

Look at an example of one of our Customer Service Reports ... [More]

We have long since kept accurate records of all aspects of our business and as a free service to our top 50 accounts we are now publishing our performance figures on a weekly basis. This service report summarizes companies’ personal statistics for ‘On Time In Full’ and ‘Right First Time’ for the previous quarter and is updated on a weekly basis. In addition to the details above it also shows purchase volumes and trends, together with contact information for sales teams.

As well as being published to the customer this information is also scrutinized internally. Our summary report is distributed to all sales staff and will automatically highlight any account falling below 99.5% delivery or 99% quality in any given week, enabling us to take immediate action should there be slippage from these numbers. In this way account managers will be able to contact customers before they contact us about any performance issues, and it will ensure that where problems do occur they are dealt with swiftly and effectively.

This report is to be sent at the end of each month with the option to either sent via electronic distribution or through the post; whichever best suits the customer.

Quarterly Rejection Analysis

Our ability to hold and analyse information on delivery performance and product quality has been significantly improved with the development of an integrated customer database.

As well as providing weekly information in relation to the number and percentages of rejections, we are also able to look back over the full year to spot any apparent trends.

On a quarterly basis, your account manager will review this information with you, to help identify areas for improvement or to discuss any unusual patterns your account may show compared to the business as a whole.